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Raising the standard

Raising the standard

We are delighted to announce our involvement with a new national scheme to provide consumers with a source of honest local businesses.

Every day, many consumers become the victim of rogue traders or get frustrated by unreliable businesses. The Business Approval Register is a national directory of businesses offering home improvements and other professional services. It is run by Trading Standards professionals and works with local councils to check and vet members to ensure high levels of customer service and transparency.

Customer service and quality of work is a high priority for us, so we were keen to get involved with the North East Business Approval Register. We have been working with Gateshead, Northumberland, North Tyneside and South Tyneside Councils to become a member of the scheme, which signposts consumers to local businesses they can trust.

Members of the Business Approval Register are committed under the terms of the scheme to demonstrate professionalism and a commitment to delivering excellence in customer service, high quality goods and services, honesty and transparency in their business conduct. Trading Standards undertake around 25 thorough and comprehensive checks on every business applying for membership including previous trading history, financial background, business premises and any criminal history.

All members must commit to treat their customers fairly and in accordance with the Register’s customer charter, code of practice and the law. The scheme also takes customer feedback into account to monitor performance.

With its wide network of agencies, the scheme aims to help protect the most vulnerable within the community, who can sometimes be targeted and become victims of rogue traders.

It also seeks to minimise the risk of people being frustrated by unreliable businesses or having difficulty resolving issues if things go wrong. It provides added confidence, with businesses being compliant with fair trading laws.

To find out more about the scheme, visit the website.